Frequently Asked Questions
What types of curtains do you offer?
We offer a variety of curtains, including blackout curtains, sheer curtains, thermal curtains, eco-friendly curtains, and more.
Can I order fabric samples before purchasing?
Yes, you can request fabric swatches to ensure you choose the perfect material for your home. Simply go to the page of the curtain you like and click "Order Sample" to request a free sample.
How do I measure my windows for custom curtains?
We provide step-by-step measuring instructions on our website to ensure accurate measurements.
Do you offer free consultations?
Yes, we offer free design consultations to help you choose the right curtains for your room. Simply contact us with pictures of your room via:
WhatsApp: +41 78 444 57 55
Email: info@ateliermaxx.com
What customization options are available?
In our online shop, we offer a wide selection of customization options, including various pleat types, reverse pleats, waves, and eyelet curtains. The width, height, color, and other details can be customized using the product configurator. Are you a company or a private individual with special requests? We can make almost anything possible. Whether it's slanted windows, castle windows, or bulk orders for companies like hotels – we'll find the right solution.
Simply contact us here:
WhatsApp: +41 78 444 57 55
Email: info@ateliermaxx.com
How do I place an order?
Once you've found the curtain you want, you can start configuring it using the product configurator on the right side of the product page. Pay attention to the small information labels that explain how each field works. If you still have any questions, don't hesitate to contact us.
Can I change or cancel my order after placing it?
Changes or cancellations are only possible within 24 hours of placing your order. Simply contact us here:
WhatsApp: +41 78 444 57 55
Email: info@ateliermaxx.com
Important: First name, last name & order number
What happens if I make a mistake with the measurements?
Please check your measurements carefully before ordering. If you encounter any problems, please contact us and we will do our best to help.
Please check your measurements carefully before ordering. If you encounter any problems, please contact us and we will do our best to help.
WhatsApp: +41 78 444 57 55
Email: info@ateliermaxx.com
What are the delivery times?
Delivery times vary depending on customization and fabric availability, but are typically between 3-4 weeks.
How much are the shipping costs?
Not high. We ship free of charge.
Can I track my order?
Yes, you will receive a tracking number once your order has been shipped. We aim to ship within 1.5 weeks of receiving your payment. Because we offer custom-made curtains, we require some development time.
What happens if my curtains arrive damaged?
Please contact us within 48 hours of delivery and we will arrange a replacement.
WhatsApp: +41 78 444 57 55
Email: info@ateliermaxx.com
Which payment methods do you accept?
We accept major credit cards, PayPal, TWINT, PostFinance and Apple Pay.
Do you offer special conditions for large orders or special orders?
Yes, for large orders for companies or custom orders, such as sloped windows or special projects, we create individual quotes and invoices. Once payment is received, we begin the production process to ensure everything is implemented according to your wishes.
WhatsApp: +41 78 444 57 55
Email: info@ateliermaxx.com
Are there any hidden fees?
No, all fees are clearly displayed at checkout, including taxes and shipping costs.
Is VAT included in the price?
Yes, all prices include VAT.
Can I get a refund if I am not satisfied?
Because each order is custom-made, we don't offer refunds. However, we will work with you to resolve any issues.
WhatsApp: +41 78 444 57 55
Email: hallo@vorhangmaxx.ch
What types of curtain linings do you offer?
We offer various lining options that are specific to each curtain and not standard with every curtain. These include blackout lining, thermal lining, and standard lining. We also offer eco-friendly, flame-retardant, and sound-absorbing lining options.
Can I order curtains for unusually shaped windows?
Yes, we can tailor curtains for bay windows, arches, and other non-standard window shapes. Are you a business or individual with special requests? Simply contact us here:
WhatsApp: +41 78 444 57 55
Email: hallo@vorhangmaxx.ch
What is the difference between blackout curtains and thermal curtains?
Blackout curtains block out light, while thermal curtains insulate against heat and cold.
Do you offer installation services?
We do not offer installation services, but we provide detailed installation instructions with every order.
How do I clean my curtains?
Most of our curtains are machine washable, but some may require hand washing. Please refer to the care instructions included with your order or on the product page.
Do you offer fire retardant fabrics?
Yes, we have fire-retardant fabrics for commercial or safety-conscious customers.
Are your curtains environmentally friendly?
We offer a selection of environmentally friendly fabrics and promote sustainable manufacturing practices.
What is your return policy for accessories or hardware?
Accessories and hardware can be returned within 30 days provided they are unused and in their original packaging.
Help & Customer Service
Welcome to Ateliermaxx! We always strive to provide you with the best possible service. On this page, you'll find all the important information and support you need regarding our products and services. If you have any further questions, please don't hesitate to contact us.
Contact options
WhatsApp:
+41 78 444 57 55
(Monday – Saturday: 9:00 – 22:00)
E-mail:
info@ateliermaxx.com